Building Engaged Team Performance
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Building Engaged Team Performance




Dodd Starbird & Roland Cavanagh






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Align Your Processes and People to Achieve Game-Changing Business Results

Harness the Power of Your Most Valuable Resource?Your Workforce!


Process improvement approaches like Six Sigma and Lean Enterprise have worked wonders for countless organizations, but in the drive for true excellence, these approaches are only one important part of the formula.


Building Engaged Team Performance explains the next wave of business improvement: driving breakthrough gains by integrating process improvement with ?the people side? of performance.


Breaking new ground in the world of organizational improvement, performance management expert Dodd Starbird teams up with Roland Cavanagh, coauthor of the bestselling The Six Sigma Way, to present a system for aligning and optimizing processes and the efforts of any organization?s most valuable asset: people.


Combining the principles from Total Quality Management (TQM), Six Sigma, Lean, and Socio-Technical Systems, Engaged Team Performance helps you harness the massive potential of human performance that is not captured by process improvements alone. Illustrated through real-life stories, Building Engaged Team Performance offers a stepby- step program that shows you how you can more than double the productivity of your business. The authors? client examples are a diverse group of transactional and manufacturing organizations that have used Engaged Team Performance to:

  • Increase employee efficiency by 50% and save millions of dollars
  • Consistently deliver on critical customer requirements
  • Provide visual data for instant decision making? Create realistic staffing models for sustainable capacity
  • Establish standards for both team and individual performance
  • Develop leadership that facilitates team ownership of execution


Building Engaged Team Performance provides the tools for building a superior system that optimizes effectiveness of outcomes for customers and efficiency of resource usage. Never before have human performance and process improvement been so closely linked in a single, sustainable method. Catch the next wave of business improvement with Engaged Team Performance.

About the Authors

Dodd Starbird is a managing partner at Implementation Partners with 20 years of global business leadership, process excellence, and performance-improvement experience in consulting, sales, finance, manufacturing, systems, quality, operations, human resources, and distribution management.

Roland Cavanagh, PE, a managing partner at Implementation Partners, brings 34 years of leadership experience to clients in consulting, product design, manufacturing, systems, quality, and operations in a wide range of industries. He is coauthor of the The Six Sigma Way and The Six Sigma Way Team Fieldbook and lead author of What Is DFSS?


Table of Contents

Part One: Engaged Team Performance, What and Why
Chapter 1. Engaged Team Performance at a Glance
Chapter 2. "As the Pendulum Swings" -- A brief History of Adventures in Business Improvement
Chapter 3. From the Outside In: Understanding the Customer Experience
Chapter 4. Individual Goals: What You Measure is What You Get
Chapter 5. Is it Process or Performance? Both!
Chapter 6. Changing Process: The GPS Story and the Power of Lean Six Sigma
Chapter 7. Power to the People: Facilitation and the "Cycle of Change"
Chapter 8. The Right Performance Metrics: Effectiveness and Efficiency
Chapter 9. Team Goals
Chapter 10. The Fluid Organization of the Future: Making the Transformation to ETP
Chapter 11. Expectations, Rewards, and the Motivation to Excel
Chapter 12. The New Age of Collaboration: New Paradigms in Organization and Competition

Part Two: Deploying Engaged Team Performance within Your Organization
Chapter 13. Eight Steps to Deploying Engaged Team Performance in Your Organization

Part Three: The Path Forward
Chapter 14. The Role of Leadership in Enabling ETP
Chapter 15. Breakthrough: The Future of Engaged Team Performance
Appendix: The GPS Case Study

ISBN: Division: Professional
Pub Date: November 2010

Pages: 240Edition: 01
Format: Hardback
Availability: Not Yet Published
(Estimated stock due date: 25/10/10)

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16 Oct 2010

If your strategic vision includes words like growth, customer loyalty, value creation, responsiveness, quality, expertise, partnership, accountability, efficiency, or best in class, then Building Engaged Team Performance has to be part of the foundation. Without it you?re just creating a house of cards. Rick Larson, CEO, VFD Technologies

16 Oct 2010

When I led a division at GE during the heyday of Six Sigma, process excellence and team performance were both critical; yet they were considered different disciplines, supported by separate infrastructure. Engaged Team Performance combines and aligns the best of both, and it delivers even better results. C. Lewis Fain, President, Mortgage Payment Protection, Inc.

16 Oct 2010

By embedding these concepts into organizational culture, systems, and processes, a group of individuals may become a winning team. Dan Bell, President, Canon Information Technology Services

16 Oct 2010

This book provides practical insights on building competencies of change leaders throughout the organization. Dr. William D. Trotter, Managing Director, Association of Internal Management Consultants (AIMC)

16 Oct 2010

The Engaged Team Performance effort that we undertook has allowed us to reshape our process from start to finish and improve both productivity and the communication among multiple departments. Art Bacci, President & CEO, Principal Bank

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