Building Engaged Team Performance

Harness the Power of Your Most Valuable Resource?Your Workforce!

Process improvement approaches like Six Sigma and Lean Enterprise have worked wonders for countless organizations, but in the drive for true excellence, these approaches are only one important part of the formula.

Building Engaged Team Performance explains the next wave of business improvement: driving breakthrough gains by integrating process improvement with ?the people side? of performance.

Breaking new ground in the world of organizational improvement, performance management expert Dodd Starbird teams up with Roland Cavanagh, coauthor of the bestselling The Six Sigma Way, to present a system for aligning and optimizing processes and the efforts of any organization?s most valuable asset: people.

Combining the principles from Total Quality Management (TQM), Six Sigma, Lean, and Socio-Technical Systems, Engaged Team Performance helps you harness the massive potential of human performance that is not captured by process improvements alone. Illustrated through real-life stories, Building Engaged Team Performance offers a stepby- step program that shows you how you can more than double the productivity of your business. The authors? client examples are a diverse group of transactional and manufacturing organizations that have used Engaged Team Performance to:

• Increase employee efficiency by 50% and save millions of dollars
• Consistently deliver on critical customer requirements
• Provide visual data for instant decision making? Create realistic staffing models for sustainable capacity
• Establish standards for both team and individual performance
• Develop leadership that facilitates team ownership of execution

Building Engaged Team Performance provides the tools for building a superior system that optimizes effectiveness of outcomes for customers and efficiency of resource usage. Never before have human performance and process improvement been so closely linked in a single, sustainable method. Catch the next wave of business improvement with Engaged Team Performance.

About the Authors

Dodd Starbird is a managing partner at Implementation Partners with 20 years of global business leadership, process excellence, and performance-improvement experience in consulting, sales, finance, manufacturing, systems, quality, operations, human resources, and distribution management.

Roland Cavanagh, PE, a managing partner at Implementation Partners, brings 34 years of leadership experience to clients in consulting, product design, manufacturing, systems, quality, and operations in a wide range of industries. He is coauthor of the The Six Sigma Way and The Six Sigma Way Team Fieldbook and lead author of What Is DFSS?

Table of Contents

Part One: Engaged Team Performance, What and Why
Chapter 1. Engaged Team Performance at a Glance
Chapter 2. "As the Pendulum Swings" -- A brief History of Adventures in Business Improvement
Chapter 3. From the Outside In: Understanding the Customer Experience
Chapter 4. Individual Goals: What You Measure is What You Get
Chapter 5. Is it Process or Performance? Both!
Chapter 6. Changing Process: The GPS Story and the Power of Lean Six Sigma
Chapter 7. Power to the People: Facilitation and the "Cycle of Change"
Chapter 8. The Right Performance Metrics: Effectiveness and Efficiency
Chapter 9. Team Goals
Chapter 10. The Fluid Organization of the Future: Making the Transformation to ETP
Chapter 11. Expectations, Rewards, and the Motivation to Excel
Chapter 12. The New Age of Collaboration: New Paradigms in Organization and Competition

Part Two: Deploying Engaged Team Performance within Your Organization
Chapter 13. Eight Steps to Deploying Engaged Team Performance in Your Organization

Part Three: The Path Forward
Chapter 14. The Role of Leadership in Enabling ETP
Chapter 15. Breakthrough: The Future of Engaged Team Performance
Appendix: The GPS Case Study

ISBN: Division: Professional
Pub Date: November 2010

Pages: 240Edition: 01
Format: Hardback
Availability: Not Yet Published
(Estimated stock due date: 25/10/10)

This book can be purchased as part of a range of different learning solutions.

Option 1 - As a stand-a-lone reading by learning.

Option 2 - As part of an annual learning plan

Option 3 - As part of blended learning solution with learning resources selected from across the Work Place Learning Centre catalogue.

Option 4 - With support from an experienced coach, in which a Work Place Learning Centre coach works with you to explore how you can apply the lessons from the book in your everyday working activities.

If you would like to discuss the various purchase options available with this book, please save the book to your basket remembering to include the quantity that you require and one of the Work Place Learning Centre advisers will contact you.

Discounts are available for bulk purchases of this book or when it is combined with other products.

Simply add this book to your basket, remember to include the quantity that you require and one of our Work Place Learning Centre advisers will contact you.

Please note price comparison data is provided for indication purposes only.

Whilst every effort is made to ensure the accuracy of data it is not technically possible to maintain price changes in real time.

Customers are advised

• that prices may have changed, either up or down from those shown above.
• to compare final selling prices including shipping and handling charges that may not be displayed in the link information.
• the actual price of the product and shipping and handling charges on the seller’s web site at the time of purchase will govern the sale.