How to carry out effective discipline
Use this DVD-based training programme to equip your managers with the skills and knowledge they need to carry out effective disciplinary interviews. The ACT FAIR approach to dealing with discipline illustrated in the drama video shows managers how to conduct informal disciplinary interviews that have a specific and measurable outcome. It shows managers why they should ‘ACT’and how they should ‘ACT’. It also shows that ‘doing nothing’ is not an option.
The ACT FAIR mnemonic provides you and your managers with a seven-step process for conducting informal disciplinary interviews with all types of employee. It’s simple, easy to remember and allows the procedure to progress naturally through distinct phases:
Agree – what the problem is
Commit – ensure that commitment is given to fix it
Test – check that they understand what will happen if they don’t fix it
...Then ...
Follow-up And Inform them of the Results
Drama video (17.5 minutes)
Illustrating three different informal discipline interviews:
- a grumpy accountant who appears to have an attitude problem;
- a defiant young man who's ignoring the company's safety rules;
- a hard-pushed mother who's always late for work.
Trainer's Guide
On-line support
DVD and VHS versions
Introduction
Overview
- What is discipline?
- Discipline and grievance
- Discipline and under-performance
- Discipline and the Law
- Formal and informal discipline
- Documenting informal interviews
- Conducting the informal interview
- The meeting environment
- What to Agree
- How to get agreement
- If you can't get agreement
- Commit
- Test
- After the interview
- When informal discipline fails
- Conducting a formal hearing
Discussion points arising from the video
- Segment 1 - Steve and Declan
- Other discussion points
- Segment 2 - Ragi and Bron - first encounter
- Segment 3 - Steve and Amrita - the interview
- Other discussion points
- Segment 4 - Steve and Amrita - the Follow up
- Segment 5 - Ragi and Bron - the final encounter
The full-day training session
- Objectives of the one-day session
- Who should attend?
- Number of participants
- Resources
- Preparation
- Session plan
- Activity Duration
- Introduce the session: 10 minutes
- Initial discussion: 10 minutes
- Course objectives: 10 minutes
- The importance and purpose of discipline: 25 minutes
- Why might people's behaviour deviate?: 30 minutes
- Formal versus informal discipline: 15 minutes
Break: 20 minutes
- The purpose of each type of discipline: 30 minutes
- Conducting the informal interview (Show the video): 40 minutes
Lunch: 60 minutes
- Role-plays: 90 minutes
- The formal procedure (optional): 60 minutes
- Summarise and close: 10 minutes
- Total time 6 hours 50 minutes
Contents
- Introduce the session
- Initial discussion
- Course objectives
- The importance and purpose of discipline
- Why might people's behaviour deviate from accepted rules and norms?
- Formal versus informal discipline
- The purpose of each type of discipline
- Conducting the informal interview
- The formal procedure (optional)
Observer's brief
- Role-play brief 1 - The manager
- Role-play brief 1 - The 'offender'
- Role-play brief 2 - The manager
- Role-play brief 2 - The 'offender'
- Role-play brief 3 - The manager
- Role-play brief 3 - The 'offender'
